Dispatch Time

Our products are made to order, which means we create your item after your order has been placed. To ensure the highest quality, all our products are handmade with love and attention to detail. Currently, please expect your order to ship out within 1-3 business days. For pre-orders, the production time is 15-20 days as we require this time to prepare the materials.

Good things take time, and we assure you that our products are worth the wait. You will receive an email with a tracking number once your order is shipped! Please note that we are unable to cancel the order once it has been shipped.

CONDITION OF PRODUCT

*To be eligible for a return, the garment must meet the below quality conditions:

  • Unworn
  • Unwashed
  • All tags attached
  • All accessories included
  • Unscented (no perfume or other scents)
  • No human, animal or other hair
  • No rips or tears
  • No other signs of being worn
  • All original packing and hangers included

Shipping Times & Costs

We ship worldwide! All our shipping prices are in US Dollars (USD). Please note that business days do not include weekends or public holidays. Below you will find more information regarding estimated delivery timeframes per destination:

  • Free Standard Shipping: We offer free standard shipping for all orders above $100 USD!

Please keep in mind that the timeframes provided are only estimates. Due to many uncontrollable factors in international shipping, we cannot guarantee specific shipping times. We are also unable to offer returns for items that arrive late. For more details, please check our full return policy.

Delivery Information

Delivery Delays

During busy sale periods or new collection launches, your order may not always be delivered within the specified timeframes. We cannot provide compensation for any unexpected delays once the item has been dispatched from our warehouse.

Customs Charges

Please be aware that the prices listed in our online store do not include relevant overseas duties and other customs charges you may incur. These costs are imposed by your local customs office and are outside of our control. We recommend familiarizing yourself with your country’s customs charges and levies prior to placing an order. BluePlum is not responsible if customers are not notified by their country’s postal authority that items are awaiting payment of customs duties and taxes.

Thank you for choosing us! We appreciate your understanding and support.